Mark Hurst's excellent This is Broken website has undergone a subtle change, taking on a much more blog-like format with archives, permalinks, places to comment and (Hallelujah!) an RSS feed. Take a look at what people have added recently. There are some really good bad customer experiences out there and the best way to avoid them in the future is to raise awareness across the board. I hope Mark's site continues to grow. It's entertaining and useful, or in the words of mid-70's advertising: "It's good, and good for you!"
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October 31, 2003
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awwwwwww, shucks.
Posted by: Mark Hurst | October 31, 2003 at 12:03 PM