...on Valentine's Day!
I ordered some tulips for my wife today -- same day delivery. (OK, one second. Yes, I waited till the last minute. Yes, I should have thought ahead. But, I ordered at 8am and nothing on the site gave me any indication that delivery today was not possible). The flowers never arrived, at least as of 8pm.
So, I call the customer support line. First 4 times, I dutifully speak the 15 character order number into the phone and wait, only to be transferred to....a busy signal. The next two times I scream "Operator!" into the phone until I get offered a connection to some help, only to be connected to...a busy signal.
Next time, I try to tell the system that I don't have an order number (I'll try anything at this point). It then connects me to a recording that says (and very nicely, I might add), "All our operators are currently helping other customers..." This is where I expect to hear, "Please hold for our next operator." But I don't hear that. I hear...
"Goodbye."
Goodbye? Goodbye! Goodbye?!
Yes, "Goodbye...click." I'm gone.
Hmmmmmmmm. Maybe I should check to see if they have an online support mechanism. Score! Yes, they do. OK, I am king of all I survey on this Internets thing. I've discovered the secret society of 800 Flowers support; available only to those masters of the universe who are smart enough to click the "Customer Support" link on their exclusive, one-of-a-kind confirmation email.
For the record, here's where I ended up. A screen that I like to call "Three Frames of Hell."
(click for full size)
By the way, for those that can't make it out...the text cut off at the very bottom there reads "You are number (661) in queue"
Nice. Broken.